Monday, February 3, 2020

Feedback Strategies

In "Five Reasons to Stop Saying 'Good Job!'" Alfie Kohn discusses the negatives behind reinforcing good behavior or actions with a simple judgment statement. While we may think that saying good job is beneficial and makes someone happy for what they have done, it is actually just a judgement statement that people psychologically don't like because they don't want to be judged. It makes people think that what they did was done for you not for themselves. My favorite solution from the article was to talk less and ask more. This means to ask questions about what someone has done. You can ask why or how someone did something. You can also ask what someone likes about what they did. This will allow the person to think about what they have completed and evaluate it themselves which will please them more and help them improve the task in the future.

The article "How to Give Bad Feedback Without Being a Jerk" Adam Grant uses a fantastic example from one of his experiences to show the reader how to give better feedback. The first step is to stop using the compliment sandwich (good, bad, good) as it just muddies the waters and doesn't allow for the best results. Instead you should explain why you're giving the feedback so that the person receiving this knows what they should do with this information and is eager to put it to use. Next, you should take yourself off the pedestal so that you aren't viewed as speaking down on a person. You should also ask the person if they want feedback so that it is their decision to hear it and they are accepting to it. Lastly, you want to make sure that you have a transparent dialogue so that the discussion is beneficial to both parties and everyone can improve from it.



Sources:

Five Reasons to Stop Saying "Good Job!"

How to Give Bad Feedback Without Being a Jerk

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